We care about your privacy
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General conditions
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Privacy policy
Legal Notice
Specific Conditions
Without prejudice to these Terms and Conditions, the specific policies of each accommodation as described in the listing shall also apply.
Booking Conditions
Reservations are subject to accommodation availability and payment confirmation.
The amounts for booking rates, security deposit, cleaning fee, cancellations, or other conditions are those advertised at any given time in the respective listing.
A security deposit is required for all accommodations to cover any potential damage to the property and/or condominium. If no damage occurs during the stay, the deposit will be refunded.
All prices include VAT at the legally applicable rate.
Payment Methods
Reservations may be paid by American Express, Visa, or MasterCard credit card.
Stay Conditions
The reservation holder must be at least 18 years old and must remain in the reserved accommodation for the entire stay. Guests under 18 years old may only stay if accompanied by an adult who is the reservation holder.
The reservation holder must provide a valid address, phone number, and email address.
The number of guests may not exceed the legal and/or advertised capacity of the accommodation. In case of violation of capacity rules, PARADISE VILLAS reserves the right to require guests to leave without any compensation or refund of paid fees.
Pets (of any breed, size, or age) are not allowed. PARADISE VILLAS reserves the right to require guests to vacate the accommodation without compensation or refund if any animal is found on the premises.
Pursuant to Article 45(1)(a) of the Convention Implementing the Schengen Agreement, the accommodation of foreign nationals must be reported to SEF, meaning all individuals who do not hold Portuguese nationality.
For this purpose, all foreign guests must provide full identification details no later than the check-in date, through the appropriate form provided for that purpose.
Guests must notify PARADISE VILLAS of any damage to the accommodation, contents, equipment, or accessories occurring during their stay, even if they believe the damage constitutes normal wear and tear and is not their fault. Failure to notify may result in the guest being held responsible.
Guests agree to pay the cost of any damage to the accommodation or its contents and hereby authorize PARADISE VILLAS to charge such costs to the credit or debit card provided at the time of booking.
Check-in and Check-out
At check-in, identification documents of the reservation holder and all foreign guests may be requested to confirm the information provided.
Unless otherwise agreed, check-in and check-out must take place during the periods specified in the accommodation listing.
Any changes to arrival or departure dates and times must be confirmed by PARADISE VILLAS.
If a guest refuses to vacate the accommodation, PARADISE VILLAS reserves the right to enter the property, remove belongings, change the locks, and take any other necessary measures, with costs charged to the guest.
PARADISE VILLAS is not responsible for any items left inside the accommodation after check-out. Any belongings found may be returned upon request. The guest is fully responsible for all costs related to the return of their belongings.
Cleaning, Bed Linen, and Towels
The accommodation will be cleaned prior to guest arrival. The basic service includes one set of towels, bed linen, and some toiletries per reservation.
Additional cleaning services, including linen and towel changes, are available at an extra cost.
Guests must keep the accommodation as organized and clean as possible and return it at check-out in good condition so that PARADISE VILLAS may receive the next guest.
Guests must not leave trash inside the accommodation, by its door, or outside the building door (when applicable). They must use the designated public waste containers.
Maintenance
Any issues within the accommodation, such as gas or water problems or malfunctioning equipment, must be reported immediately to PARADISE VILLAS.
Depending on the issue, resolution may take an average of up to 8 hours, depending on its complexity and the need to hire third-party services.
PARADISE VILLAS reserves the right to access the accommodation at any time, respecting guest privacy, whenever inspections, repairs, or emergencies are necessary.
Keys
One set of keys will be provided at check-in and must be returned at check-out.
The following additional fees apply in case of lost keys or lock-outs:
Lost Keys (per key) – €50
Emergency visit (between 9:00 am and 11:00 pm) – €50
Emergency visit (between 11:00 pm and 9:00 am) – €50
Additional Services
Any additional services, such as extra beds, cribs, baby chairs, heated pool, jacuzzi, Turkish bath, cleaning services, among others, must be requested in advance and are subject to additional charges.
Noise, Illegal Activities, and Safety
By law, nighttime quiet hours are between 11:00 pm and 7:00 am, and guests must maintain silence during this period.
Guests must not disturb neighbors, particularly when opening or closing the accommodation door or the building entrance door (when applicable).
Reservations for illegal or immoral activities are not accepted.
Guests are primarily responsible for their own safety during their stay.
Liability
PARADISE VILLAS’ liability is legally limited to its accommodations and ongoing reservations and does not extend to any incidents/events outside the accommodation premises.
Guests accept the possibility of minor changes to the accommodation not documented in promotional photos, provided that these do not compromise the overall condition or amenities.
The guest is solely responsible for ensuring that the reserved accommodation meets their needs, including verifying accommodation conditions, photos, surrounding neighborhood, and services offered.
PARADISE VILLAS is not responsible for any damages, directly or indirectly caused, that may occur during the guest’s stay, including (but not limited to) personal injury, theft, burglary, criminal behavior, losses due to fire or misconduct, etc. The same applies to any deficiencies in the supply of gas, electricity, water, telephone, or internet.
Governing Law and Force Majeure
This agreement is entered into between the guests and PARADISE VILLAS, which is duly authorized to provide the accommodation. This agreement grants guests permission to occupy the accommodation during the agreed period and under the agreed terms.
Guests are not tenants and do not hold exclusive possession of the accommodation. In the rare event that a reserved accommodation becomes unavailable due to damage caused by circumstances not attributable to PARADISE VILLAS, such as water or gas leaks, PARADISE VILLAS shall not be liable for the inconvenience caused but will take all necessary measures to relocate the guest to accommodation with similar characteristics.
Amendments and Jurisdiction
PARADISE VILLAS reserves the right to update its terms and conditions at any time as necessary.
These terms and conditions are governed by Portuguese law. Portuguese Courts shall have exclusive jurisdiction in the event of legal action relating to any reservation.
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PRIVACY POLICY
The protection of your privacy and your personal data is a priority for Paradise Villas. In this policy we explain who we are, for what purposes we use your data, how we process it, with whom we can share it, how long we keep it and how you can contact us to exercise your rights.
WHO ARE WE?
Your personal data will be processed by Powerfuleader Lda, headquartered at Rua da Esteva, Lote 14, 8200-252 Albufeira, legally responsible for the operation of the Paradise Villas brand.
Paradise Villas acts as an intermediary agent, promoting short-term accommodation on behalf of the owners of the properties listed on our website.
We are responsible for the processing of your personal data under the General Data Protection Regulation (GDPR).
WHY DO WE PROCESS YOUR DATA?
Your personal data may be collected and processed for the following purposes:
- Compliance with applicable legal obligations, such as mandatory communications to the Foreigners and Borders Service (SEF) and tax obligations;
- Management and execution of the temporary accommodation contract, including reservation management, invoicing, control of entries and exits, collection of deposits, and provision of complementary services to the stay (such as cleaning, transfers, breakfast or groceries);
- Communicating with customers via email, telephone or digital platforms, for contractual, commercial and informational purposes, including marketing and promotions, where applicable;
- Protection of people and property under the responsibility of Paradise Villas and statistical analysis of our activity.
Failure to provide personal data necessary for legal or contractual purposes may make it impossible to enter into or execute the accommodation contract, and Paradise Villas is not responsible for this fact.
WHAT PERSONAL DATA DO WE COLLECT?
Within the scope of our activity, we collect and process the personal data necessary for the provision of our services and the fulfillment of legal obligations. These include, in particular:
- Identification data (name, nationality, identification document);
- Contact details (email, telephone, address);
- Payment data (bank account number, card data or other means of payment).
LEGAL BASIS FOR PROCESSING YOUR DATA
The processing of your personal data is based on the following legal grounds:
- The performance of the accommodation contract and the fulfilment of applicable legal obligations (Article 6(1)(b) and (c) of the GDPR);
- Your consent in the case of marketing communications (Article 6(1)(a));
- The legitimate interest of Paradise Villas, in the case of the protection of persons and property, and the analysis of the company's activity (Article 6(1)(f)).
HOW LONG DO WE KEEP YOUR DATA?
We keep your personal data only for the period strictly necessary for the purposes for which it was collected, or for as long as required by legal or regulatory obligations.
WHO DO WE SHARE YOUR DATA WITH?
We may share your personal data with:
- Public entities, such as SEF and the Tax Authority, in compliance with legal obligations;
- Partners and suppliers who provide services on our behalf, under contract, such as web hosting providers, cleaning services, accounting, lawyers, insurance companies or marketing companies;
- Judicial or regulatory authorities, when legally obligated.
Whenever we share your data with third parties, we ensure that they comply with confidentiality and data protection obligations equivalent to ours.
IS MY DATA TRANSFERRED OUTSIDE THE EUROPEAN UNION?
As a general rule, your data is not transferred outside the European Union.
If such a transfer is necessary (e.g. for storage on cloud servers outside the EU), we ensure that appropriate measures are taken to protect your data in accordance with the GDPR, including standard contractual clauses approved by the European Commission.
WHAT ARE YOUR RIGHTS?
Under the GDPR, you may exercise the following rights:
- Access, rectification or erasure of your personal data;
- Restriction or opposition to processing;
- Portability of your data to another entity;
- Withdrawal of consent, when applicable, without compromising the lawfulness of the processing carried out up to that date.
If necessary, you may also file a complaint with the National Data Protection Commission (CNPD) (www.cnpd.pt).
SECURITY AND CONFIDENTIALITY
We have adopted appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss or undue destruction. However, the transmission of information via the Internet is not completely secure, so we cannot guarantee the absolute security of information transmitted electronically.
Paradise Villas undertakes to maintain the confidentiality of your personal data and not to sell it to third parties.
HAVE ANY QUESTIONS?
If you have any questions about this Policy or wish to exercise any of your rights, you can contact us:
Email: info@paradisevillas.pt